Industry Insights
Increase Customer Satisfaction and Reduce Operational Expenses
January 10, 2023
On average, today’s energy consumer is much different from those of a decade ago. With the advent of smartphone apps and high-speed internet connections, consumers generally expect a lot more engagement in near real-time. Additionally, energy consumers of 2023 and beyond will be facing higher energy prices based on many current events.
Today, utilities must engage with and provide data to their energy consumers to simply maintain relationships, but this customer engagement can even increase customer satisfaction scores and reduce operational expenses. A Kelley School of Business study found that for every unit increase in customer satisfaction, utilities’ operational costs decreased by magnitudes. This connection also increases the chances of energy consumers engaging with their utility when adding new energy usages, such as electric vehicles, and new energy sources such as solar photovoltaics and battery storage.
Billing and payments are the obvious touch point for consumers. Providing them with easier, more flexible options not only helps specific customer demographics but also helps the utility manage arrearages and improve utility cash flow.
Itron Smart Pay can help forward-looking utilities with a solution that addresses both today’s energy consumers’ desires and the need for a new robust billing system that can efficiently support AMI systems. We will have two separate webinars focusing on the municipality (January 24) and the IOU (January 31) markets. Register at the links below. We look forward to seeing you!
- January 24 webinar at noon, Pacific for municipalities
- January 31 webinar at noon, Pacific for IOUs
Wystąpił błąd podczas przetwarzania szablonu.
The following has evaluated to null or missing:
==> authorContent.contentFields [in template "44616#44647#114455" at line 9, column 17]
----
Tip: It's the step after the last dot that caused this error, not those before it.
----
Tip: If the failing expression is known to legally refer to something that's sometimes null or missing, either specify a default value like myOptionalVar!myDefault, or use <#if myOptionalVar??>when-present<#else>when-missing</#if>. (These only cover the last step of the expression; to cover the whole expression, use parenthesis: (myOptionalVar.foo)!myDefault, (myOptionalVar.foo)??
----
----
FTL stack trace ("~" means nesting-related):
- Failed at: contentFields = authorContent.content... [in template "44616#44647#114455" at line 9, column 1]
----
1<#assign
2 webContentData = jsonFactoryUtil.createJSONObject(author.getData())
3 classPK = webContentData.classPK
4/>
5
6<#assign
7authorContent = restClient.get("/headless-delivery/v1.0/structured-contents/" + classPK + "?fields=contentFields%2CfriendlyUrlPath%2CtaxonomyCategoryBriefs")
8contentFields = authorContent.contentFields
9categories=authorContent.taxonomyCategoryBriefs
10authorContentData = jsonFactoryUtil.createJSONObject(authorContent)
11friendlyURL = authorContentData.friendlyUrlPath
12authorCategoryId = "0"
13/>
14
15<#list contentFields as contentField >
16 <#assign
17 contentFieldData = jsonFactoryUtil.createJSONObject(contentField)
18 name = contentField.name
19 />
20 <#if name == 'authorImage'>
21 <#if (contentField.contentFieldValue.image)??>
22 <#assign authorImageURL = contentField.contentFieldValue.image.contentUrl />
23 </#if>
24 </#if>
25 <#if name == 'authorName'>
26 <#assign authorName = contentField.contentFieldValue.data />
27 <#list categories as category >
28 <#if authorName == category.taxonomyCategoryName>
29 <#assign authorCategoryId = category.taxonomyCategoryId />
30 </#if>
31 </#list>
32 </#if>
33 <#if name == 'authorDescription'>
34 <#assign authorDescription = contentField.contentFieldValue.data />
35
36 </#if>
37
38 <#if name == 'authorJobTitle'>
39 <#assign authorJobTitle = contentField.contentFieldValue.data />
40
41 </#if>
42
43</#list>
44
45<div class="blog-author-info">
46 <#if authorImageURL??>
47 <img class="blog-author-img" id="author-image" src="${authorImageURL}" alt="" />
48 </#if>
49 <#if authorName??>
50 <#if authorName != "">
51 <p class="blog-author-name">By <a id="author-detail-page" href="/w/${friendlyURL}?filter_category_552298=${authorCategoryId}"><span id="author-full-name">${authorName}</span></a></p>
52 <hr />
53 </#if>
54 </#if>
55 <#if authorJobTitle??>
56 <#if authorJobTitle != "">
57 <p class="blog-author-title" id="author-job-title" >${authorJobTitle}</p>
58 <hr />
59 </#if>
60 </#if>
61 <#if authorDescription??>
62 <#if authorDescription != "" && authorDescription != "null" >
63 <p class="blog-author-desc" id="author-job-desc">${authorDescription}</p>
64 <hr />
65 </#if>
66 </#if>
67</div>
The following has evaluated to null or missing:
==> authorContent.contentFields [in template "44616#44647#114455" at line 9, column 17]
----
Tip: It's the step after the last dot that caused this error, not those before it.
----
Tip: If the failing expression is known to legally refer to something that's sometimes null or missing, either specify a default value like myOptionalVar!myDefault, or use <#if myOptionalVar??>when-present<#else>when-missing</#if>. (These only cover the last step of the expression; to cover the whole expression, use parenthesis: (myOptionalVar.foo)!myDefault, (myOptionalVar.foo)??
----
----
FTL stack trace ("~" means nesting-related):
- Failed at: contentFields = authorContent.content... [in template "44616#44647#114455" at line 9, column 1]
----
1<#assign
2 webContentData = jsonFactoryUtil.createJSONObject(author.getData())
3 classPK = webContentData.classPK
4/>
5
6<#assign
7authorContent = restClient.get("/headless-delivery/v1.0/structured-contents/" + classPK + "?fields=contentFields%2CfriendlyUrlPath%2CtaxonomyCategoryBriefs")
8contentFields = authorContent.contentFields
9categories=authorContent.taxonomyCategoryBriefs
10authorContentData = jsonFactoryUtil.createJSONObject(authorContent)
11friendlyURL = authorContentData.friendlyUrlPath
12authorCategoryId = "0"
13/>
14
15<#list contentFields as contentField >
16 <#assign
17 contentFieldData = jsonFactoryUtil.createJSONObject(contentField)
18 name = contentField.name
19 />
20 <#if name == 'authorImage'>
21 <#if (contentField.contentFieldValue.image)??>
22 <#assign authorImageURL = contentField.contentFieldValue.image.contentUrl />
23 </#if>
24 </#if>
25 <#if name == 'authorName'>
26 <#assign authorName = contentField.contentFieldValue.data />
27 <#list categories as category >
28 <#if authorName == category.taxonomyCategoryName>
29 <#assign authorCategoryId = category.taxonomyCategoryId />
30 </#if>
31 </#list>
32 </#if>
33 <#if name == 'authorDescription'>
34 <#assign authorDescription = contentField.contentFieldValue.data />
35
36 </#if>
37
38 <#if name == 'authorJobTitle'>
39 <#assign authorJobTitle = contentField.contentFieldValue.data />
40
41 </#if>
42
43</#list>
44
45<div class="blog-author-info">
46 <#if authorImageURL??>
47 <img class="blog-author-img" id="author-image" src="${authorImageURL}" alt="" />
48 </#if>
49 <#if authorName??>
50 <#if authorName != "">
51 <p class="blog-author-name">By <a id="author-detail-page" href="/w/${friendlyURL}?filter_category_552298=${authorCategoryId}"><span id="author-full-name">${authorName}</span></a></p>
52 <hr />
53 </#if>
54 </#if>
55 <#if authorJobTitle??>
56 <#if authorJobTitle != "">
57 <p class="blog-author-title" id="author-job-title" >${authorJobTitle}</p>
58 <hr />
59 </#if>
60 </#if>
61 <#if authorDescription??>
62 <#if authorDescription != "" && authorDescription != "null" >
63 <p class="blog-author-desc" id="author-job-desc">${authorDescription}</p>
64 <hr />
65 </#if>
66 </#if>
67</div>